Viva Espana ! I arrived here in Madrid in the early morning, after a mostly non eventful U.S. Air flight. I have never flown with them before and I doubt that I will again. Customer service is not in their dictionary. First the Flight attendant gave another couple my seat and when I reached it, she told me to go , look somewhere else, find another since they were already seated. It took a small measure of the professionalism and self respect that I had not to turn into the angry and irate black woman who disrupts the flight. Instead  smiled, looked around and set a row or two away. She wasn't worth it One of my brilliant classmates had located me in the Charlotte airport and was a few rows away.